Cancellation of Orders

Erica Koesler styles can not be cancelled once the order has been placed with our designer and the item or items are in production.  Other custom items which have been ordered, and which are in production, will be subject to a 50% re-stocking fee (of the cost of the item or items) if cancelled before the item is shipped.

Customers who refuse delivery of non-custom items, the customers order will be considered cancelled and subject to the cancellation fee mentioned below.

For non-custom orders paid by Money Order:  Your may modify or cancel your order if your request to do so is received by us before the order has been processed and shipped.  Orders paid by Money Order are processed within one business day from when payment has been received. If your order has been processed and shipped before a cancellation request has been made, you will need to follow our Return/Exchange Policy.